FULFILLMENT POLICY

Description of Services

RocketBuild LLC dba Haystack Consulting (“Haystack”) provides custom software development services to its clients. These include consultation and software engineering.

Customer Service Contact

If you have any questions or concerns, please contact us at:

480.331.1060 or accountsreceivable@hstk.com 

Purchase Currency

Haystack accepts USD as payment for services rendered. All prices are subject to the amount of work done and the complexity of the project, along with the time spent to complete.

Fulfillment Policy

  • Refund policy: No refunds are provided for any work completed. In the case of any dispute of services, a credit will be given toward future services. The terms for which credits are given will be detailed in a Statement of Work or Master Services Agreement with the client.
  • Delivery policy: All work shall be delivered electronically.
  • Return policy: Work delivered may not be returned and should be considered as-is.
  • Cancellation policy: Cancellation of contracts for cause or convenience will be dealt with in accordance with the specific Statement of Work or Master Services Agreement with the client.

Legal or Export Restrictions

We do not have any legal or export restrictions in the countries within which we operate.

Privacy Policy

We respect your privacy and are committed to protecting any personal information you share with us. This policy outlines how we collect, use, and protect your information:

  1. Information Collection: We collect personal information such as name, email address, and phone number when voluntarily submitted by visitors through contact forms or newsletter sign-ups.
  2. Use of Information: We use your information to respond to inquiries, process orders, or send periodic emails regarding our products and services.*
  3. Data Security: Your information is securely stored and protected against unauthorized access or disclosure.
  4. Third-Party Disclosure: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent.
  5. Cookies: We use cookies to enhance your experience on our site. You can choose to disable cookies through your browser settings.
  6. Policy Updates: This privacy policy may be updated periodically. Any changes will be posted on this page.

By using our site, you consent to our website’s privacy policy. If you have any questions or concerns about our policy, please contact us.

Business Address

Haystack Consulting (Phoenix)
2801 E Camelback Rd #200
Phoenix, AZ  85016

Haystack Consulting (Indianapolis)
735 Shelby St #35
Indianapolis, IN  46203

Terms and Promotions

Haystack is not currently offering any special terms or promotions for services. Any discounts or personalized promotions will be outlined in a specific Statement of Work with the client.

Security of Website & Payment Information

Haystack does not accept online payments through its website. Any electronic payments made comply with PCI standards. Your credit card or bank account information are never stored by Haystack.

Accepted Forms of Payment

Haystack generally accepts ACH transfers from the originator’s bank. At times, upon request, we may make Credit Card payments an available option, in which cases, we accept Visa, Mastercard, and American Express. Payment by mailed cashier’s check may also be accepted on a case-by-case basis.